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CMLI Research: Mapping Your AR Automation Journey

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CMLI Research: Mapping Your Automation Journey

Without adequate automation, decision-makers don’t have real-time visibility into operational performance and cash flow and your team is less efficient.

The table below breaks out the five phases of an organization’s automation journey and the performance benchmarks you should expect along the way.

For more information, download the full report: From ‘Starting Out’ to ‘Superstar’: Mapping Your AR Automation Journey – authored by CMLI and sponsored by Quadient.

Benchmarking Your AR Automation Journey

 Starting OutStreamliningStepping UpSavantSuperstar
 Little to no automationSome automation with lots of manual tasksPartial automation with some manual tasksLargely automated with few manual tasksAutomated with limited manual tasks
Payments Received Electronically<25%26%-50%50%-74%75%100%
Payments Posted to ERP automatically<25%26%-50%50%-74%75%10%
Time to resolve authorized deductions16+ days6-15 days2-5 days1 day<1 day
Time to complete customer credit risk assessment5+ days4-5 days2-3 days1 day<1 day

Source: CMLI report: From ‘Starting Out’ to ‘Superstar’: Mapping Your AR Automation Journey.

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